Terms & Conditions

By placing an order, customers accept these purchase conditions:

– We assume that before placing an order at our webshop, customers have discussed their health condition with a doctor and, if required in the country where they live, have received a valid prescription.
– The customer is solely responsible for any problems, side effects or other inconveniences that may arise as a result of using products purchased from
– The customer guarantees that he or she is at least 18 years old at the time of purchase.
– The customer guarantees that the products are intended for their own personal use.
– The customer is solely responsible for importing products purchased from in his place of residence or in the country he or she has specified as the delivery address.
– A customer placing an order releases from all responsibilities – both medical and otherwise – arising from purchasing or using our products.
– Collection is not possible, we will deliver your order by post ( or German Post within Germany) after receipt of your payment. We strive to send your order within 24 and a maximum of 48 hours after receipt of your payment in anonymous packaging to the postal address you have provided.
– You are responsible for placing your correct postal address, complete with the correct house number and zip code, and your correct name. Shipments do not have a return address, be aware of that!
– You can choose for an insured order with track & trace or for uninsured shipment (regular post), with an uninsured order we will not deliver if your order is lost, but with an insured order with track & trace we will.